by: Stephanie Lanik
It states that when communicating with 100% success:
- 7% of communication is comprehended from the words that are actually used (spoken words).
- 38% is comprehended in the way in which the words are spoken (tone of voice).
- 55% is comprehended from facial expressions and body language (how you look).
1. A Friendly Tone Builds Trust
2. Encourages Customers to Support Your Business
3. It's What Sets You Apart from the Rest
Pro Tip: Always ensure that your phone communication is enhanced with a consistent tone of voice and speed of conversation.
1. Be a Human, Not a Robot
2. Keep it Consistant
3. Remember: The Listener Can “Hear” Your Smile!
So, in the interest of keeping your customers happy, smile! Research has shown that smiling affects how we communicate, and it can be “heard” through the phone. Even though no one will see your face, smiling while you speak is a great way to get into a positive tone of voice. It also helps your voice sound clearer, friendlier, and more receptive.
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