Toll Free: (888) 326-6118 info@techtonicsales.com
– TECHTONIC SALES –
Positive Customer Experience
Meghan Hatalla
Expert Blogger

MEGHAN HATALLA

Expert Blogger
A Positive Customer Experience Is The New Lead Generation Tool
Customer experience (or CX) is an increasingly popular topic for businesses. While originating as a web-centric term for optimizing websites and social media around the needs of users, it has grown to encompass the entire customer journey. From that first touchpoint through conversion to retention, customers are hungry for meaningful experiences instead of simple transactions.

What constitutes a meaningful experience might vary from person to person. But, at Techtonic Sales, we definitely know what it isn’t: reading off scripts, recorded standard messaging, and all things mass produced.

The Human Side of Business Process Outsourcing (BPO)
The basics of lead generation are fairly straightforward, but adding in a personal component can drive far more interactions and lead to more sales. Far too many BPO organizations rely on those aforementioned aids because they view customer interactions as something to check off the list.

And customers can tell.

FREE DOWNLOAD

Download our Sales 4.0 visual whitepaper. Detailing some of the most important challenges facing sales executives and their teams today.
The constant barrage of media has made most of us fairly savvy consumers of information. We can recognize inauthenticity when we see it, especially in the context of a sales call. When a conversation feels circular, or lacks any personality, customers tune out.  That’s why Techtonic Sales employs elevated customer experience standards. Our representatives aren’t just focused on getting through their calls. They’re encouraged to build relationships and have real conversations with clients and customers. It not only creates rapport, but gives our representatives insight into where they are in the buying journey. And what will help them reach a decision.
Streamline Your Business with
Strategic Customer Experience IS Lead Generation
Actually talking–and listening–to customers might not seem like revolutionary customer service. But for most BPOs, CX and relationship-building are the last thing on their mind.

Proper lead generation isn’t a linear path. Customers and clients are individuals with unique needs, drives and impulses. The only way to meet their needs is to listen.

If you’re interested in reading some case-studies, or if you’d like more information about how business process outsourcing can help streamline and strengthen your company, feel free to contact us 612-455-7124 or email info@techtonicsales.com, and we’ll get you the information you need.

Sales Pipeline: 5 Steps to Mapping Sales Success

Think of a sales pipeline as your sales map, showing the current position of all your prospective customers and all the steps along the way to CLOSE-ville!

Call Centers vs. BPOs: Know the Difference

- TECHTONIC SALES -CALL CENTERS vs. BPOsSam Arachtingi, Customer Solutions Manager2 AUGUST 2018Are call centers still relevant? It may depend on what your business needs.If you’re looking for high call volume, consistent messaging, and low overhead, then call centers...

A Positive Customer Experience Is The New Lead Generation Tool

Customers are hungry for meaningful experiences instead of simple transactions. What constitutes a meaningful customer experience might vary…

Pros and Cons: Outsourcing (Locally) for Your Inside Sales Team

No matter the size of your organization, the advantages of outsourcing locally can benefit you in multiple ways. Here’s how…

4 Steps to (Locally) Outsourcing Inside Sales

Outsourcing inside sales could be the game-changer your company needs not only for sales results but for your bottom line. Follow our checklist to prep…

Subscribe to our Awesome Newsletter

Get the best sales & marketing content delivered right to your inbox!

blog subscribe form

Share This

Share this post with your friends!