– Inside Sales –
Outsourcing Inside Sales (Locally)
By: Meghan Hatalla
The Pros and Cons to (locally) Outsourcing Your Inside Sales
A critical look at any sales infrastructure reveals the pros and cons of any given structure. Whether an organization is looking to expand their in-house sales team or interested in outsourcing, weighing the pros and cons of both sides is an important part of the analysis.
Pro: Onsite and On-Call
Having a team in-house is great for the organic interactions that arise. Team building, creating a company culture, all of these things happen seamlessly when teams aren’t divided by time and distance.
Con: Investing in Hiring & Onboarding
Hiring a sales position, on average, takes anywhere from 30 to 90 days. Add to that the time it takes to onboard a new hire, and how long before that hire becomes financially productive. It’s a hefty investment–and one that has to be made to avoid departures and having to restart the process.
Pro: Hand-On Control
With an in-house sales team, you can mold and shape your team from the ground up. You can manage their hours, environment, and closely monitor production
Con: Managing Benefits & Legalities
Full-time, in-house sales teams come with management needs beyond helping them develop productivity. There are benefits and human resources as well as the legalities involved in managing people as a whole. As well as very time-consuming. Which generates a need for more personnel or more divided responsibilities.
When teams aren't divided it...
Pro: Cost Effective
Let’s be honest: hiring a full-time sales team is expensive. Outsourcing is a great option to keep costs low and potentially avoid cash flow problems.
Con: Loss of Control
It might seem like outsourcing inside sales could lead to a loss of control of the sales team or customer relationships. However, utilizing software like Salesforce, Sharpspring or another customer-relationship management (CRM) tool allows organizations to closely track interactions, established sales and refine processes.
Pro: Experience & Process
Local outsourcing also means bringing on experienced people who already have a process down. They know what they’re doing, how to do it, and how to use the software most effectively.
Con: Losing Information
A worry associated with outsourcing sales is that the team will build up client lists and networks, only to withhold the information. To help assuage this worry, be sure to Ensuring that your CRM is being utilized properly and your processes are in place that require personal sign-offs.
– Alphonso Jackson
Pro: Time Efficacy
Managing a sales team takes time and energy… Elements that might be in short supply in any business where employees wear many hats. As a result, outsourcing inside sales gives your organization more time to devote to other important tasks.
Con: Disconnected Team
It’s hard to recreate the connections that happen organically in an in-house sales team. Disconnection from the daily activity of the team as a whole is a concern, but it’s not impossible to overcome. However, using a tool like Salesforce or SharpSpring is a great way to allow teams to share data and information whenever and wherever.
If you’re interested in talking to one of our experts, or if you’d like more information about how our services can help streamline and strengthen your business, feel free to contact us at 612-455-7124 (toll-free at 888-326-6118) or email firstname.lastname@example.org, and we’ll get you the information you’re looking for.
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