Call Centers vs. BPOs: Know the Difference

by | Aug 2, 2018 | BPO, Outsourcing |

– TECHTONIC SALES –
CALL CENTERS vs. BPOs
Sam Arachtingi, Customer Solutions Manager

2 AUGUST 2018

Are call centers still relevant? It may depend on what your business needs.
If you’re looking for high call volume, consistent messaging, and low overhead, then call centers could be helpful.

But if your customers demand more complete approach, the rigidity of call centers may prove more harmful than helpful. In these cases, you might want to consider working with a BPO (Business Process Outsourcing) firm.

“Outsourcing (in all its diveristy) continues to help companies thrive.”

Some of the better BPO firms not only offer more robust , multi-channel customer service, sales, and marketing support, but also provide technical help, in-depth analytics, content and copy management, and CRM services.
Learn More…

Download our free white paper. In it, we outline the difference between traditional call centers and BPOs and examine the pros and cons of each.

If you’re interested in reading some case-studies, or if you’d like more information about how business process outsourcing can help streamline and strengthen your company, feel free to contact us 612-455-7124 or email info@techtonicsales.com, and we’ll get you the information you need.
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Techtonic Sales; formerly known as The Reier Group, is a third-party sales and marketing firm located in the Twin Cities. For over a decade, we have helped companies across various industries generate, manage, and convert inbound leads to closed sales and increased ROI. If you are looking to take your business to the next level — we can help get you there.

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